Client Overview
Amuri.net, a well-established Internet Service Provider (ISP) rooted in rural Canterbury, initially operated as a Wireless Service Provider (WISP). Over time, the company expanded its services and infrastructure, seizing the opportunity to construct a fixed fibre-to-the-home network in the Ohoka region of Canterbury. Over the past two years, Amuri.net has carefully extended its fibre-based internet coverage to thousands of Cantabrians.
Challenge
Amuri.net prioritises providing exceptional service to its customers, which entails not only delivering reliable internet but also ensuring the safety and integrity of its infrastructure. With the expansion of its fibre network, the company faced the challenge of safeguarding its assets and increasing construction activities in the region. It required a solution to streamline communication with contractors and minimise the risk of service disruptions caused by accidental damage to its network during excavation or construction projects.
Solution
Recognising the importance of proactive engagement with contractors and construction teams, Amuri.net decided to become a member of beforeUdig. Joining beforeUdig provided the company with a platform to facilitate early communication and information exchange with contractors working in proximity to its infrastructure. By integrating beforeUdig into its operations, Amuri.net aimed to enhance network protection and reduce the likelihood of service outages.
Business Justification
The decision to join beforeUdig was reinforced by the industry's long-standing reliance on the platform as the standard protocol for contractors engaging in excavation activities. Amuri.net recognised that aligning with beforeUdig not only reinforced its commitment to service reliability but also established a streamlined and widely accepted approach to managing asset protection and minimising service interruptions.
Outcomes
The beforeUdig team facilitated a smooth onboarding process for Amuri.net, providing guidance and support to ensure the company's assets were accurately represented within the platform. Through collaborative efforts, Amuri.net ensured that the relevant data formats were supplied, enabling contractors to readily access and utilise the information necessary to avoid network interference.
Since becoming a member of beforeUdig, Amuri.net has experienced tangible benefits in terms of enhanced service safety and reliability. The company has received positive feedback from contractors utilising the platform, resulting in improved coordination and minimised service disruptions. Notably, Amuri.net has achieved zero service strikes or outages attributed to construction activities since adopting beforeUdig, underscoring the effectiveness of the platform in safeguarding its infrastructure.